Exchange and Return Policy

Returns and refunds

Return and exchange policy

To benefit from the return, exchange and warranty services, the original invoice must be brought. The customer has the right to return or replace the products within 14 days from the date of purchase, provided that the product is in its original condition in the same condition as when purchased with all its accessories. Return and replacement include all items except (coffee, coffee, coffee tools, Cups, kumex pots, paper filters) unless there is a manufacturing defect in the item. The message store has the right to cancel any customer’s order in the event of a defect in the site or because of an error in the mentioned price or the end of the product stock and return the amount to the customer on his bank account or on his card. For the customer to demand the provision of the product. In the event that the product to be replaced is not available in one of the Risalat branches or through the site, the customer will be contacted to obtain his permission in case he wants another product. Non-replaceable products are all that violate or deviate from the terms of the warranty such as (misuse - cut - breakage - the product opened in an unnatural state - failure to follow the operating instructions - exposure of the product to water if it is not waterproof - Performing any external maintenance - the device malfunctions completely or partially in the event of using accessories that are not compatible with the device’s characteristics. If the product is examined and it turns out that it is under warranty and the malfunction is found, the customer will be compensated with a new product and bear the shipping cost messages. A bill of lading is sent to the customer, and the customer is expected to deliver the product to the shipping company within 7 days from the date of sending the bill of lading to him. The customer is agreed on the delivery method for the shipping companies with the customer service team according to the policy of each city and from where the product was purchased, and the policy is canceled if the customer does not deliver the product to the shipping company during this period. The customer bears the value of the freight in the event of replacement or return

If you wish to inspect a product under warranty within the city of Al-Jouf, by going to one of our branches in the city of Al-Jouf.

Receiving the shipment from the shipping company is an acknowledgment from the customer that the shipment (the carton) is intact and in good condition and has not been opened before receiving the electronic devices “mobile devices, AirPods, Bose, Beats, Osmo Mobile” agent warranty 24 months - please check the product page.

To him to redeem money at a message store

If the payment was made by card, the amount will be refunded via the card. If payment is made upon receipt, the customer will be contacted by the customer service to request a Rajhi bank account to be refunded.