Exchange or Return Policy

Payment and Delivery Information

Any dispute or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

The Kingdom of Saudi Arabia is our country.

Minors under the age of 18 are prohibited from registering as a user of this website and are not permitted to use or transact on the website.

If you make a payment for our products or services on our website, the details you are requested to provide will be provided directly to our payment provider via a secure connection.

The cardholder must retain a copy of transaction records and the merchant's policies and rules.

We accept online payments using Visa and Mastercard credit and debit cards in Saudi Riyals.

Shipping and Delivery:

We look forward to serving you in a manner that meets your expectations for this service. Therefore, we request that you provide us with a clear address to ensure prompt delivery. The address must include the building, villa, or apartment number, as well as the street name and city. The address must also include the phone number and name of the person concerned. Before placing your order, you must carefully review the product specifications and agree to abide by the website's terms of use.

We ship orders via our "Home Delivery" service daily, excluding Fridays, official holidays, and special occasions. Delivery takes 3 to 5 business days from the order confirmation date. In most cases, the "Home Delivery" service is a "door-to-door" service. However, we apologize for not implementing this service in some cases due to limited delivery companies in some remote areas and unclear addresses.

We appreciate your cooperation and understanding, and we always strive to provide you with the best service.

Shipping Companies:

Rasail Jawalak Communications and Information Technology works with Aramex, SMSA, AJEX, and Redbox. The shipping company is selected based on the customer's preference.

Exchange or Return Policy:

For exchange or return requests, please contact us on WhatsApp (00966533444649).

The exchange period is 7 days from the order receipt date.

The return period is 7 days from the order receipt date.

Exchange: Contact us via WhatsApp within 7 days of receiving the order, provided the product is in its original condition and a video or photo is attached showing the product's condition (the outer packaging has not been opened). The customer will bear the shipping cost of 30 riyals.

Returns: Contact us via WhatsApp within 7 days of receiving the order, provided the product is in its original condition and a video or photo is attached showing the product's condition (the outer packaging has not been opened). The customer will bear the shipping cost of 20 riyals, which will be deducted when the refund is issued.

In the event of a store error with a product, such as receiving a different product than ordered, leakage, or breakage, the customer will be compensated and their issue resolved as quickly as possible, provided:

Contact us via WhatsApp within 7 days of receiving the order.

Provide us with a clear video and photo of the defective product to be submitted to the store management for approval.

The store reserves the right to cancel the order and refund the full amount paid by the customer in the event of the product being unavailable or a technical issue. Or any circumstances beyond the store's control that prevented the order from being shipped.

If the customer wishes to return the product for any reason (and the outer packaging was opened), the return request will be rejected because the product was not in its original condition. This policy at Rasail Jawalak Communications and Information Technology is in line with the Ministry of Commerce's product policy.

In order to ensure customer satisfaction and a comprehensive shopping experience, Rasail Jawalak Communications and Information Technology is committed to ensuring customer satisfaction, the product return will be considered, the request reviewed by the relevant department, and approved, with a 25% discount on the total order.

We guarantee our products and are concerned about customer satisfaction. Refunds based on the warranty provided (e.g., Gold/Platinum) are only available once per customer, regardless of the number of orders (within 90 days of receiving the order).

The shipping company's return process takes 3-8 business days.

The refund process takes 7-14 business days.

For complaints and suggestions, you can contact us at:

You can contact us through the official channels listed below:

WhatsApp: +966533444649

Unified number: 0533444649

Email: sales@fetcw.com.sa

Or through our social media accounts listed on the website